Frequently Asked Questions
When is the deadline for me to get my order by Christmas?
To receive your order by Christmas Day (Dec 25, 2024), place your USA order before Dec 14, 2024. However, if Laura sells out of Christmas Delivery portraits before Dec 14, we’ll make an announcement on this site and instagram, and USA portraits will be delivered 2-4 weeks after you purchase and send your details in your order form.
How long do the portraits take, and how are they shipped?
USA SHIPPING: COST ADDED AT CHECKOUT
USA | $4.00 shipping cost. Portraits arrive to you 2-4 weeks after you purchase them and send me your details in your order form. For Christmas timeline, see above!
International Shipping: cost added at checkout
Canada | Portraits arrive to you 2-6 weeks after you send Laura your details in your order form after purchase.
$11.75UK , Germany, France | Portraits arrive to you 2-6 weeks after you send Laura your details in your order form after purchase.
$14.00New Zealand | Portraits arrive to you 2-6 weeks after you send Laura your details in your order form after purchase. (Australia not available at this time due to USPS changes)
$14.00Asia | Portraits arrive to you 2-6 weeks after you send Laura your details in your order form after purchase. (Hong Kong SAR China, India, Indonesia, Japan, Pakistan, Philippines, Singapore, United Arab Emirates)
$18.00
Important note for international orders: the recipient outside the who receives your order outside the USA is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. We can’t predict which of these fees, if any, will be applied, but please be aware and prepared. If you have questions, contact your local post office about receiving international merchandise from the USA in your country.
What kind of clay do you use?
I use Sculpey Soufflé + Sculpey Premo polymer clay! Sometimes a little Sculpey III here and there.
Would you send me a photo of the portrait before you mail it to me?
I mail the portraits without sending customers photos of it. If there are details you want included in your portrait, feel free to ask me for them when you submit your order form!
I don’t have one photo of everyone together that I can send you. Can I send separate individual pictures?
Sure! You can send me multiple photos of individual people, pets, families etc! They don’t all have to be in one group picture.
Can I learn how to make these?
I haven’t created any classes, but if you are interested, you can sign up for my email newsletter in case I ever do! Also, feel free to shoot me an email at hello@littleclayland.com to let me know what you’d like to see!
In the meantime, you can watch these time-lapse videos of my sculpting process.
What do you need for me to make my portrait look like someone?
Once you completed your purchase of a custom portrait, you will receive an email confirmation from hello@littleclayland.com containing a link to order form. Use that order form to email me photos and details to customize your portrait.
Here is what I ask for in the form! (Scroll down to see a picture of it)
Photo(s) of all people and pets in the portrait. (Doesn’t need to be a group shot - separate photos are fine too.)
Description of clothing & color preferences. ((Ex: fancy clothes, hiking clothes, halloween colors, etc. No preference is fine too.)
Description of activities or specific items you'd like the people to be holding or doing. (Ex: Campfire, birthday cake, flower pot, etc. No preference is fine too.)
If anyone should be wearing glasses.
Hair colors for everyone and if anyone should have facial hair.
Skin tones for everyone.
If you'd like a metal hook in the portrait for hanging. (It can stand alone with or without!)
